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Student Support

We are committed to the success of our students, through our student support service we are able to support all of our students, providing a broad range of advice and guidance on personal, practical and academic issues.

Support from a Personal Tutor

When you enrol on your programme of study at ONCAMPUS, you will be assigned a Personal Tutor, who is responsible for ensuring you have adequate academic support during your time with us.

Your Personal Tutor is the first person you should go to if you have a problem: if they can’t help you, they will be able to direct you to someone who can. You will also have regular tutorial sessions with them, which will cover material like correct academic referencing, adjusting to life in the UK, and preparing for your successful progression to your university course.

In addition, your Centre Head, Deputy Centre Head, Student Recruitment and Support Officer, and Curriculum Information Officer are always pleased to be able to help you with any issues you may be having.

Student advice and support

At ONCAMPUS Coventry we have a dedicated Pastoral Welfare Leader who will:

  • be on hand to assist you with any difficulties you may face throughout your studies
  • oversee the Personal Tutorial system at ONCAMPUS Coventry, ensuring that you are given supportive weekly tutorial sessions
  • run the Student Representative Council which strives to give you a voice during your programme and actively obtain and respond to feedback
  • establish a termly welfare-check system as part of Personal Tutorials aimed at giving additional support to you if you are under the age of 18

In addition to this, TheHub is the university's centre of student campus life- the place to gather, meet friends, have a coffee at Costa Coffee, or a meal in the fantastic food court where you can get world cuisine, pizza and pasta, deli, and food-to-go. The Costcutter convenience store is good for essential shopping and the Students ’ Union and Square One provides excellent entertainment from quiz nights to live music. It is all in one place–TheHub.


The Hub is also home to:

  • The Health and Wellbeing Centre - This is where the Medical Centre is located if you need to see a doctor or if you have any health issues.
  • The Spirituality and Faith Centre - A quiet oasis amidst the hectic pace of student life. Here there are quiet spaces for reflection and meditation; a non-denominational chapel, Muslim prayer rooms with ablutions, and a spiritually focused social space for students and groups to meet. You can also arrange to talk to any of the University’s multi-faith chaplains at the Spirituality and Faith Centre.
  • The Careers and Add+vantage office - This is where you can discuss your future career path and talk about the broad range of Add+vantage modules to help you achieve your dreams. It is a facility dedicated to helping you develop a career plan and enhance your career prospects.
  • Students’ Union Advice Centre - The first point of contact for advocacy support and advice on a range of issues. The Students’ Union is here to help and support students, and you can talk to them about almost any student issues.
  • thefutureworks, Coventry University’s own student employment bureau - When you progress to Coventry University, you can register with thefutureworks for free and be notified of part-time work opportunities as they come up in Coventry and in the surrounding areas. 

Student Representatives and Ambassadors

Students from each course are elected by their peers to represent the views of students at the Staff-Student Liaison Committees. These meetings happen once a term and are designed to improve the management and enhancement of your programmes of study.

Staff and students consult each other on all aspects of their learning experience and future developments. Students Reps will communicate with their peers to gather feedback on their courses and attend meetings to discuss this feedback in centre and then with the other students representatives nationally once a term.

It is a chance to really make a difference, to improve their student experience. It’s a great thing to put on a CV and will impress prospective employers.


The centre aims to provide a high-quality educational experience, designed to ensure that students excel both academically and personally.

As such, we aim to ensure that all students are treated as individuals and that needs are met accordingly. Disabled students will be supported to help them become integrated into campus life.

Looking after your health

Students registered in the UK for full-time courses of six months or more are eligible to receive full health care from the National Health Service (NHS) regardless of country of origin. You will have the same rights to health care as a UK resident. This means that you register with a GP (local doctor), receive hospital treatment, treatment for pre-existing conditions and full maternity services. You have to pay for dental (teeth) services. In addition, optical (eye) services are not available on the NHS so you may have to pay for them.

Important: You may be eligible for help with the cost of prescriptions, dental and optical services on the basis of low income. For further information, please refer to the NHS website for their in-formation on NHS costs and exemptions:

Register with a GP

Students studying at ONCAMPUS Coventry for less than six months will need to pay for all healthcare treatment. For these students we strongly recommend taking out health insurance before coming to the UK. There is a GP practice for Coventry University students located in TheHub. ONCAMPUS students are encouraged to register there at the earliest convenience.

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