OnCampus Ireland is committed to the success of our students.
We understand that providing support enables all of them to study effectively, progress to our partner university, and enjoy their life and experience of studying and living in Ireland.
We provide a broad range of advice and guidance on personal, practical, and academic issues.
Learn more about the support OnCampus offers at all of our centres by visiting our student support page.
How can we help?
Your teacher is someone that you can speak to should you have any concerns related to your course. They are available upon request, and you can contact them via email should you have any queries specifically related to your learning.
The Student Support team is also available for you to speak to about any other concerns or queries that you may have. In addition, your Programme Manager is always pleased to be able to help you with any issues you may be having.
We want you to succeed! If you are struggling with your studies, we will help you at our weekly tutorials and will provide extra teaching and tutoring should you need it. Your expected class and tutorial hours are outlined in our Programme Handbook which also includes your weekly timetables. Our College Calendar outlines key semester and exam dates. Whilst studying you will be able to easily access your learning materials and guides through our Learning Management system (LMS). This will be used for assignment submission in many instances. You will be shown how to use the LMS at induction.
We provide many types of pastoral care from general queries about living in Ireland to mental health, medical and wellbeing providers.
Living and studying in a foreign country for the first time can be lonely at times. Studying at an international college through a language that is not your first language can also be hard, especially near exams and at assessment times. We are here to help you so please tell any of our staff if you are struggling in any way.
UniHaven College offers 6 free multilingual counselling and coaching sessions through our partner, Spectrum.Life in conjunction with their trained and specialist counsellors. Your first 6 counselling sessions are free of charge and can be accessed online if necessary. Should you want more than 6 sessions, the sessions after the first 6 will be paid for by you. Every student will be given access to the Spectrum.Life website from which they can request such support. Spectrum.Life also provides emergency mental health support. Full details about how to access such support will be provided at induction.
If you need any help outside of hours, an emergency out-of-hours phone is always carried by one of our staff. Its number is 00353 89 2647567 which will also be provided to you at induction and registration after you arrive at the College. Please ring this for any need that cannot wait until the following day to be sorted. Minors will also have been provided with emergency contact details by our partner Godsil. Emergency services can be contacted by dialling 112 or 999 even when out of credit/coins/cards.
If you are unwell and unable to attend College, notify the College by emailing the Student Support Officer directly on the first day of sickness and each day of sickness thereafter. The Student Support Officer name and contact details will be provided at induction. Permitted absences and unpermitted absences are dealt with as per our Attendance Monitoring Procedure.
