Student support

We are committed to the success of our students, through our student support service we are able to support all of our students, providing a broad range of advice and guidance on personal, practical and academic issues.

Support from a Personal Tutor

When you enrol on your programme of study at ONCAMPUS, you will be assigned a Personal Tutor, who is responsible for ensuring you have adequate academic support during your time with us.

Your Personal Tutor is the first person you should go to if you have a problem: if they can’t help you, they will be able to direct you to someone who can. You will also have regular tutorial sessions with them, which will cover material like correct academic referencing, adjusting to life in the UK, and preparing for your successful progression to your university course.

In addition, your Centre Head, Deputy Centre Head, Student Recruitment and Support Officer, and Curriculum Information Officer are always pleased to be able to help you with any issues you may be having.

Student Advice and Support

The University of Sunderland is committed to ensuring equality and a supportive learning environment for all students and staff. The University provides various services, such as:

  • Skills for Learning
  • Disability and Dyslexia
  • Student Advice
  • Jobshop and Careers Advice Service

The Student Gateway acts as the first point of contact in dealing with any of the common enquiries that students may encounter within their time at the University of Sunderland.

The Gateway, Chester Road
City Campus, SR1 3SD
Tel: +44 (0) 191 515 22 22
Email: [email protected]

Student Representatives and Ambassadors

Students from each course are elected by their peers to represent the views of students at the Staff-Student Liaison Committees. These meetings happen once a term and are designed to improve the management and enhancement of your programmes of study.

Staff and students consult each other on all aspects of their learning experience and future developments. Students Reps will communicate with their peers to gather feedback on their courses and attend meetings to discuss this feedback in centre and then with the other students representatives nationally once a term.

It is a chance to really make a difference, to improve their student experience. It’s a great thing to put on a CV and will impress prospective employers.


For the purpose of this statement, disability is defined as:

“A physical or mental impairment with substantial and long term adverse effect on normal day to day activities.”

The centre ethos is to provide a high-quality educational experience, designed to ensure that students excel both academically and personally. As such, we aim to ensure that all students are treated as individuals and that needs are met accordingly. Those students that are within the scope of the definition of disabled will be supported with regard to integration into both the pastoral and academic programmes.

Looking after your health

Students registered in the UK for full-time courses of six months or more are eligible to receive full health care from the National Health Service (NHS) regardless of country of origin. You will have the same rights to health care as a UK resident. This means that you register with a GP (local doc-tor), receive hospital treatment, treatment for pre-existing conditions and full maternity services. You have to pay for dental (teeth) services. In addition, optical (eye) services are not available on the NHS so you may have to pay for them.

Important: You may be eligible for help with the cost of prescriptions, dental and optical services on the basis of low income. For further information, please refer to the NHS website for their in-formation on NHS costs and exemptions:

Register with a GP

Students studying at ONCAMPUS for less than six months will need to pay for all healthcare treatment. For these students we strongly recommend taking out health insurance before coming to the UK.

For the List of GPs near the University of Sunderland and foreign languages spoken, please refer to the Pre-arrival Guide.

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